Customer Service

At Christmas Point, it is very important to us that our customers are happy. To ensure that you are finding the answers that you are looking for on our site, we have put together an FAQ area to help answer any questions you may have. Of course, you can always call us at 218-828-0603 or 800-726-0613 if you need help finding an answer to a question not found here.

 

When will my order ship?

Orders placed on a weekday will be shipped within 48 hours. Orders received on the weekend will be shipped the following Monday, unless it is a Holiday. Orders placed on Holidays will typically ship out the following business day. Orders shipped to Canada ship in 1-3 business days and are in transit for an additional 7-10 days. Some orders may take longer processing time than others.

 

Do you charge sales tax?

Sales tax is applied to persons residing with a Minnesota billing address only.

 

What happens if my item is out of stock?

If an item is out of stock we will notify you within two business days. Should this occur, you will be given the option to modify or cancel your order. If you would still like to order the out of stock item(s), and we are able to re-order, we will do our best to deliver it to you as soon as possible.

 

What type of payments do you accept online?

We accept Visa, Mastercard, American Express and Discover. Credit cards are not charged until the order is ready to ship.

 

Is it safe to use my credit card online?

Yes. Whenever you place an order at christmaspoint.com, your credit card and all personal information are protected by SSL (Secure Sockets Layer), a sophisticated technology that encyrpts your private information as it travels through the Internet. For details on this and other ways, please visit our Privacy Policy.